Introduction 

PicoLabs, Dejan Sraka sp, Klemenova ulica 180, 1000 Ljubljana (hereinafter: Aquapark Apartments) undertakes to provide the guest with accommodation in leased facilities and in the reserved period, except in case of extraordinary circumstances (war, riots, strikes, terrorist attacks, sanitary disturbances, natural disasters, interventions of the competent authorities and the like).

By renting one or more accommodation units from the aquaparkapartments.com offer, you will enter into a legal relationship with Aquapark Apartments to confirm that you agree with these General Terms and Conditions of Lease (hereinafter: the General Terms and Conditions). The content of the arrangement is a legal obligation for both the guest and aquaparkapartments.com. The General Terms and Conditions are the basis for resolving any disputes between the guest and Aquapark Apartments, so the guest is required to read them carefully before paying the advance.

Content of the offer

Aquapark Apartments offers as accommodation unit two houses / accommodation units.

One house covers the whole building. It includes one or more bedrooms, living room, kitchen and at least one bathroom. No other guests or the owner are staying in the house.

The mark (4 + 2) means that the building has four basic and two extra beds.

The mark (6 + 2) means that the building has six basic and two extra beds.

Extra beds from the Aquapark Apartments offer are most often classic beds, slightly less often in the form of a sofa bed, and very rarely in the form of a field bed. You can check the position and appearance of the extra beds in the pictures of the selected accommodation unit (or contact us in case of questions at info@aquaparkapartments.com).

Giving inquiries

If the guest does not have the opportunity to book a service that suits his wishes, he can turn to the staff of Aquapark Apartments for help. Inquiries are made by e-mail (info@aquaparkapartments.com) or via the contact form on the aquaparkapartments.com website.

Each request must contain the basic criteria on the basis of which Aquapark Apartments will formulate an offer to the guest (minimum term, number of persons, their age and desired house, as well as all guest special requirements). The guest can also contact the agency by phone, but the final request must be made in writing.

The guest creates a formal reservation request only after defining the desired service.

Creating a reservation request

To book accommodation, the guest must fill out the form available on the aquaparkapartments.com website. Reservations from partner agencies authorized to sell accommodation from the Aquapark Apartments offer (booking.com, airbnb.com, vrbo.com, mountainvacation.com, viaslovenia.com,…) are also accepted. Upon check-in, the guest must enter in the form all the required information that Aquapark Apartments needs for the prescribed procedures.

Protection of personal data

The guest provides personal information voluntarily. The personal data of the guest are necessary in the process of realization of the requested service and will be used for further mutual communication. Aquapark Apartments undertakes that personal data will not be disclosed outside the company or given to third parties, except for the purpose of realization of the requested service. When booking, the information is sent to Bentral, the owner of the Reservations plug-in, for the purpose of processing the reservation (read more in the Privacy Policy).

In the case of payment for services by credit card or other virtual payment system, Aquapark Apartmentsn does not store any data related to the payment (credit card numbers, etc.). All transactions are carried out on the secure pages of the bank or. service provider.

Payment

Payment for the reservation can be made by bank transfer or payment card.

By paying the reservation, the guest confirms that he is fully acquainted with all the features and conditions under which the house is offered. With the act of payment of the reservation, everything stated in these General Terms and Conditions becomes a legal obligation for both the guest and Aquapark Apartments.

Content and price of accommodation

Prices published on the Aquapark Apartments website are listed next to each facility and vary by facility. Prices of accommodation units are published in euros and are informative.

The listed prices include only those services that are also described with the selected accommodation unit. The listed accommodation prices include: daily rent of the accommodation unit, bed linen, equipped kitchen with all necessary utensils and accessories, cost of water, electricity and wireless internet.

Most of the additional services (massages, rental of electric scooters, etc.) are paid by the guest directly to the service provider (Terme Čatež d.d.).

Aquapark Apartments reserves the right to change the prices published on the website.

If the price of a particular accommodation unit changes after booking, but before paying the advance, Aquapark Apartments undertakes to inform the guest as soon as he announces the change, and send him a new bill with his consent.

All prices listed on the website are informative and refer to different minimum number of nights. The exact calculation is received by the guest after submitting the request.

Rules for guests

Upon arrival at the reception of the Terme Čatež d.d. guests present a voucher with a precisely defined number of persons and the type of service to which it belongs.

Guests must arrive at the accommodation unit in the correct number and with the exact age structure of the persons announced at the time of booking. If more people or persons of a different age structure than those indicated on the voucher come to the accommodation unit, Aquapark apartments has the right to refuse the service to unannounced guests or request a surcharge for them.

Aquapark Apartments has the right to refuse service to guests if they insist that the rented accommodation unit also benefits from (unannounced) pets.

The guest must respect the house rules in the leased accommodation unit (the house rules of the Terme Čatež d.d. camp and the house rules of the accommodation unit published in the accommodation unit).

Insurance

The guest is responsible for his luggage during the stay, so we recommend that he adequately insure it with the insurance company.

Aquapark Apartments does not accept any liability for lost or damaged luggage, as well as for any theft of luggage or valuables in the accommodation unit. The guest must report the theft, destruction or loss to the owner of Aquaoark apartments and to the relevant police station (113).

Resolving complaints

The guest has the right to object due to incorrectly published photos or inaccurately displayed data related to the leased accommodation unit, except in the case when the current situation is in favor of the guest. The guest has the right to complain about clutter and dirt in the rented accommodation unit.

The guest waives the right to appeal for all facts stated on the website aquaparkapartments.com, which he has not previously noticed, as well as for all facts brought to his attention by the staff of Aquapark apartments.

The guest waives the right to complain on any other grounds, especially the right to complain about possible adverse weather conditions, beach/pool configuration, beach/pool cleanliness, destination cleanliness and care, water cleanliness and temperature, and all similar situations and events that may cause guest dissatisfaction. however, they do not relate directly to the quality of the booked accommodation unit (eg local water supply problems, sewage problems, overcrowding, theft and damage to property, etc.).

Every substantiated complaint seeks to remedy the deficiencies complained of. If this is not possible, an alternative accommodation unit is offered. If the Aquapark Apartments service cannot eliminate the complained defect and at the same time we cannot offer you alternative accommodation, Aquapark apartments will refund the amount paid at its own expense. The maximum reimbursement paid on appeal can only be up to the amount paid. The guest waives in advance to claim compensation for any material or non-material damage (eg bank charges for money transfer, telephone charges, additional fuel costs, loss of time, excessive stress, mental pain, ().

Objections can only be made on the day of the guest’s arrival. The complaint will exceptionally be considered if the guest arrives at the destination after 22.00, if, of course, objections are given by the next day by 12.00. All complaints submitted outside the contractual deadline will be rejected as unfounded, as they are considered to be speculative in nature.

Competent court

The parties will try to resolve any dispute amicably. In the event that the parties fail to resolve the dispute, they agree that the court in Ljubljana is competent to resolve the dispute.

For everything that is not specifically stated in the General Terms and Conditions, the applicable legal regulations of the Republic of Slovenia apply.

Pursuant to Article 32 of the Out-of-Court Settlement of Consumer Disputes Act (ZIsRPS), we do not recognize any provider of out-of-court settlement of consumer disputes (IRPS) as competent for resolving consumer disputes that a consumer may initiate in accordance with ZIsRPS.