Privacy Policy

Aquapark Apartments is committed to protecting your privacy. This Privacy and Cookie Policy applies to users of the aquaparkapartments.com or aquaparkapartments.si website and its subpages and describes how Aquapark Apartments collects, uses and discloses your personal information.

The user is any legal or natural person who uses or visits the website aquaparkapartments.com or aquaparkapartments.si.

By using the website, the user confirms that he agrees with this Privacy and Cookies Policy. By continuing to use the website, the user agrees to the changes.

This policy may be amended or supplemented from time to time. To stay informed of changes to your personal information, visit this page regularly.

 

PROTECTION OF PERSONAL DATA

We carefully protect users’ personal data in accordance with the legislation governing the protection of personal data (EU Regulation 2016/679 (GDPR) and the Personal Data Protection Act – ZVOP-1) and the privacy and cookie protection policy. We use the information provided only for purposes related to our business.

PERSONAL DATA MANAGER

The controller of personal data is the company PicoLabs, Dejan Sraka s.p., Klemenova ulica 180, 1000 Ljubljana, Slovenia (hereinafter: Aquapark Apartments).

PERSONAL DATA PROCESSOR

The controller works with external service providers who process the data exclusively on its behalf. This process serves to enable reservations and payments for reservations, analytical and marketing support services, service improvements and user experiences, etc.

The controller may disclose personal data to law enforcement authorities and other government bodies if required by law or strictly necessary to prevent, detect or prosecute criminal offenses and fraud.

COLLECTION OF PERSONAL DATA

The types of personal information we collect include:

  • user’s name, surname, e-mail address and country;
  • information about the guest’s stay, including the date of arrival and departure, special requirements, preferences for services (including preferences for rooms, services or other services used);
  • e-mail address for notifications about promotions and special offers via e-news.

All information received will be used exclusively for communication regarding the provision of our services, for making and arranging online reservations, for providing customer support and for advertising activities within the law.

When you book directly online with us, we use the Bentral.com booking software to collect your personal information so that we can process your booking. Bentral’s privacy policy is available when booking online. We would like to remind users that if you do not agree that your personal data is transferred to us, some of the functions and services offered by this website may not be used (for example reservations, ..).

We also collect data automatically while using our website, which may include personal data. These include language settings, IP address, location, device settings, device operating system, login information, usage time, required URL, status report, user tool (browser version information), operating system, results, visitor or guest ), search history, booking ID and type of data viewed. We can also collect data automatically via cookies. 

 

PURPOSE OF THE USE OF PERSONAL DATA

We collect your personal information for the following purposes:

  • Reservations: We use your personal information to make and make your online reservation.
  • Customer Support: We use your personal information to provide customer support.
  • Guest opinions: we use your personal data so that we can invite you to write your opinion about your stay via e-mail. In this way, you can help other travelers to more easily choose the accommodation that suits them best. If you write your opinion, it may be published on our website.
  • Marketing activities: We also use your personal information for marketing activities as required by law. When we use your personal information for direct marketing purposes, which includes advertising e-news and marketing communications about new products and services and other offers that we think may be of interest to you, we include a unsubscribe link that you can use if you no longer want to receive messages from us in the future.
  • Other types of communication: There may be other occasions when we contact you via email, regular mail, telephone or text message, depending on the type of contact you share with us. The reasons for this can be different:
    • We may need to respond to your request and address it.
    • If you have not completed your online booking, we may email you a reminder to continue the process. We believe that this additional service is useful for you, as it allows you to continue booking without having to search for accommodation again and enter your booking details.
    • When you use our services, we can send you a questionnaire or. we invite you to write a review of your experience with our website. We believe that this additional service is useful for both you and us, as it allows us to improve our website based on your opinion.
    • Analytics, improvements and research: personal data is used for the purposes of conducting research and analysis. We can hire a third party for these procedures. The results of this research can be shared or. disclosed, even to third parties, in an anonymous, pooled form.
    • We use your personal information for analytical purposes to improve our services and user experience, as well as the functionality and quality of our online travel services.
    • Security, detection and prevention of fraud: information that may include personal data may be used to prevent fraud and other illegal activities. infringements. We also use this information to investigate and detect fraud.
    • Personal data may be used for risk assessment and security purposes, including user verification. For this purpose, personal data may also be shared with third parties, e.g. with law enforcement authorities as required by applicable law and with external consultants.
    • Legal purposes and compliance with the law: in some cases we use the information provided, which may include personal data, to deal with and resolve legal disputes or complaints, for regulatory investigations and compliance with the law, or to enforce agreements. ensuring compliance with legal requirements by law enforcement authorities as required by law.

If we use automated procedures to process personal data that has a legal or significant impact on you, we will use appropriate measures to protect your rights and freedoms, including the right to human treatment.

We will ask for your consent if required by applicable law. You can revoke your consent at any time by contacting us at any of the addresses listed on aquaparkapartents.com (info@aquaparkapartments.com).

 

LEGAL BASIS FOR PROCESSING PERSONAL DATA

We process personal data in accordance with applicable law, in particular the provisions of the GDPR. All processing is based on one of the following legal bases (Article 6, paragraph 1 of the GDPR):

  • on the basis of consent or consent: if you provide us with information when you use our website and accept our privacy policy, the processing of data is based on your consent.
    Example: When you download an e-book or other content, you actively provide us with your information.
  • based on legitimate interest: this includes the following purposes: marketing and sales, direct marketing and e-news, communication with our business consultants and legal representatives, processing for statistical and research purposes and sharing personal data with third parties
  • fulfillment of contractual obligations: when you conclude a contract with us, we process personal data necessary for the fulfillment of contractual obligations.
  • fulfillment of legal obligations of the controller: processing of personal data for the needs of court and administrative disputes.

 

DATE OF STORAGE OF DATA

The personal data of an individual may be processed and stored in accordance with the legal basis or as long as there is an intention or until the revocation of the given consent of the individual. Upon written cancellation of the user, the data is deleted. All personal information we hold is part of this privacy statement.

Google as its third database has its own storage system. You can read more about this in the third-party database privacy policy.

 

INDIVIDUAL RIGHTS

In accordance with the applicable legislation governing the protection of personal data, the individual has the right to revoke consent at any time, request access, correction, restriction of processing or deletion of personal data by notifying us in writing by mail to Aquapark Apartments, PicoLabs , Dejan Sraka sp, Klemenova ulica 180, 1000 Ljubljana, Slovenia or via e-mail info@aquaparkapartments.com. An individual may also file a complaint to the above address regarding the processing of his personal data.

An individual may also lodge a complaint regarding the processing of his / her personal data directly with the competent supervisory authority, ie. To the Information Commissioner of the Republic of Slovenia.

In accordance with the applicable legislation governing the protection of personal data, the individual has the right to:

  • request access to your personal data and information regarding our use and processing of your personal data,
  • request the correction or deletion of your personal data,
  • you request that we restrict the use of your personal information,
  • you request your personal data that you have provided to us (we will provide them to you in a structured and machine-readable form, eg in an Excel spreadsheet), and you have the right to transfer this personal data to another controller,
  • You object to the processing of your personal data for certain purposes (for more information, see the section below entitled “Your right to object to the processing of your personal data for certain purposes”),
  • you withdraw your consent to our use of your personal data, relying on your consent. If you withdraw it, this will not affect the lawfulness of our use and processing of your personal data based on your consent prior to the day you withdraw it.
  • You also have the right to lodge a complaint with the supervisory authority. In the Republic of Slovenia, this is the Information Commissioner, whose contact details are available here: https://www.iprs.si/kazalo-kontakt-iskalnik/kontakt/
  • For further information on your rights regarding your personal data, including certain restrictions applicable to some of these rights, see Articles 12 to 23 of the GDPR, which are available here: REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL .

Your right to object to the processing of your personal data for certain purposes:

With regard to your personal data, you also have the following rights, which you can exercise in the same way as in the previous chapter:

  • you may oppose the use or processing of your personal data when we use or process it in order to perform a task in the public interest and if we process your personal data for our legitimate interests,
  • you may object to the processing of your personal data for direct marketing purposes.
  • You may also exercise your right to object to the use or processing of your personal data for direct marketing purposes by:
  • you click on the email settings link at the bottom of each of our marketing emails and follow the instructions that appear in your browser after clicking on this link, or
  • click the unsubscribe link at the bottom of each of our marketing emails or
  • send an email to info@aquaparkapartments.com requesting that we stop sending you marketing messages. You must specify the type of messages you want to unsubscribe from.

Whenever you oppose direct marketing with a different communication method than the marketing messages you have received from us, you must provide us with your name and sufficient information to identify us in relation to the messages you have received.

 

AUTHORIZED PERSON FOR THE PROTECTION OF PERSONAL DATA

You can contact our Data Protection Officer at info@aquaparkapartments.com

 

ACTION IN CASE OF INFRINGEMENTS

In the event of breaches of personal data protection, we will immediately implement all internal and external measures (technical, organizational) to protect the rights and interests of the individual. We will inform each of those affected, and we will also inform the competent supervisory body in the Republic of Slovenia.

This Privacy Policy shall enter into force on 30.1. 2022

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